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Terms and Conditions

FAQs

《Method to Purchase》

Except for buying online, you can use the following methods to purchase our products:

Buy at the Store: The store might not have all the listed products, if you are choosing to buy at the store, please call to confirm whether the product is available. (Pay at store with Cash/ Credit Card/ EPS/ Octopus/ AliPayHK) Please check: https://www.easy66.com.hk/en/pages/contact
Pay at Arrival: If purchasing online, you can pay when the product arrives, the transportation colleagues will collect the payment. (Only Cash)
Credit Card Payment: Pay with the Credit Card
Bank Transfer/ ATM/ FPS: Please transfer through the ATM, or bank counters, or FPS transfer
PayMe Payment: Pay with the PayMe QR Code Payment.
Alipay Payment: Pay with the Alipay QR Code Payment.

《Remarks》

After the customer successfully pays, the product will be delivered, normal products will arrive after 3 days to the ordered address.

Transportation fee is free for purchasing more than $1000. For purchases under $1000, the product can be delivered by SF Express, the transportation fee can be paid while ordering the product or when the product arrives. Please refer to the SF Express website for the local transportation fee.

***The free shipping discount does not include installation fees. eg, if the purchase price included installation fees to reach $1,000, you will not be eligible for the free shipping discount.

Our Company’s HSBC Bank Account is (582-360053-838): Account Name is (Smilage Enterprise Co. Limited)

Our Company’s FPS Mobile Number: 9138 0981

《Transportation Time》

All products available will be transported by SF Express two days after payment.

If the purchase includes available products or prepaid products, we will wait until all products are ready to transport together. If customers want to deliver the available products first, they can choose the split the delivery, or pay the transportation fee on their own.

《Transportation Method and Fee》

Hong Kong

All transportation methods (Except for pick-up at stores)
A single purchase over $1000 will have a free transportation fee, if under $1000, a transportation fee is required, which is collected when the product arrives.
For details, please refer to the SF Express website. Charges are based on package size and weight.
Shipping fees are generally HK$30-88, and packaging fees are approximately HK$4-10, depending on size, ranging from approximately HK$4 to HK$10 (please refer to SF Express packaging guidelines).

* Another quotation is needed for large-sized furnitures transportations to far areas (Restricted Area Paper Required Areas, Ma Wan, Outlying Islands, and others)
** Another quotation is needed for products that need transportation including staircases
* If purchasing online, you can pay when the product arrives, the transportation colleagues will collect the payment.

Macau

All transportation method
A single purchase over $1000 will have a free transportation fee, if under $1000, a transportation fee is required, which is collected when the product arrives.
The details can be referred to the SF Express website (Fee: $30 for under 1 kg, $6 for each 0.5 kg afterwards, no requirements on regions)

* If purchasing online, no cash on delivery (COD) and installation services.
** Large items (e.g., wheelchairs, electric beds, furniture, etc.) and diapers require separate delivery charge even over $1000. Weight calculation is based on the greater of the actual weight and volumetric weight of the product.

《Remarks for Product Return and Exchange》

For the information about product return and exchange:

1. EASY66 online customers, can have a privilege of a hesitant period of 7 days after the product arrives (Does not include large-sized furniture, such as bed mattress, electric bed, wheelchair, chair, table, etc.), no returns and exchanges are accepted after the 7-day period, we apologise for the inconvenience caused.

2. The hesitant period is not a trial period, therefore, the returned product must be in brand-new condition with the complete packaging (including the main host, accessories, inner packaging, randomised documents and gifts). Please do not lose any accessories or damage the original packaging.

3. No returns and exchanges are accepted for opened consumables, please consider about returns or exchanges before opening the package.

4. No returns and exchanges are accepted for personal products (such as underwears, clothes, commode, showerchair, etc.) due to hygienic reasons, please consider carefully.

5. When the product arrives, if there are any damages or scratches caused during the transporting process, within 7 days after arrival, a return or exchange will be accepted.

6. Please call the customer service (2102 7180) before returning or exchanging products, there will be specialised colleagues to serve you. If the original packaging or product is damaged, we will not accept any returns or exchanges.

7. No returns and exchanges are accepted for any prepaid products or oversea orders, please check carefully before ordering.

8. If you choose handrail installation services but do not conduct a home safety assessment in advance, no refund services provided if our installer encounter either water pipes or electric wires behind the wall.

《Electronic Bed Mattress Refund and Exchange Reminders》

For customers buying the electronic bed mattress, it is provided the privilege to return and exchange, instructions are below:

1. Before the product has arrived for 7 or more days, 50% refund is available

2. Before the product has arrived for 14 or more days, 70% refund is available

3. After the product has arrived, refund is not available; we apologize for the inconvenience caused.

4. When the bed mattress arrives, if there are flaws caused due to transportation matters or originally existed, an arrangement can be made for exchanging.